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FAQ: What Do I Do When My Data Won’t Sync?
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If there are unsynced items on your device, you’ll see them in the Outbox (accessible from the side menu) or as a number in the purple status bar at the top. Follow these steps to resolve the issue:
Troubleshooting Steps:
- Check Synchronization Settings: Ensure that Settings > Automatic synchronization is not turned off.
- Manual Sync: Press the double-arrow sync button in the upper right corner.
- Log Out and Log In: Try logging out of the app and then logging back in.
- Restart the App:
- Kill the app to clear Zegeba data from memory:
- iOS: Double-click the Home button and flick the Zegeba app card up and away.
- Android: Click the icon with three vertical stripes (usually in the lower left corner) and flick the Zegeba app card up and away.
- Restart the app and try syncing again.
- Kill the app to clear Zegeba data from memory:
- Check Your Internet Connection:
- Ensure your device’s Wi-Fi or mobile data is turned on.
- Confirm your Internet connection works with other apps or services.
Still Having Issues?
- Contact Zegeba Support.
- You may be asked to go to Settings and press Upload data to Zegeba Support. For more details, see 5.1 Settings.