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FAQ: What Do I Do When My Data Won’t Sync?

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If there are unsynced items on your device, you’ll see them in the Outbox (accessible from the side menu) or as a number in the purple status bar at the top. Follow these steps to resolve the issue:

Troubleshooting Steps:

  1. Check Synchronization Settings: Ensure that Settings > Automatic synchronization is not turned off.
  2. Manual Sync: Press the double-arrow sync button in the upper right corner.
  3. Log Out and Log In: Try logging out of the app and then logging back in.
  4. Restart the App:
    • Kill the app to clear Zegeba data from memory:
      • iOS: Double-click the Home button and flick the Zegeba app card up and away.
      • Android: Click the icon with three vertical stripes (usually in the lower left corner) and flick the Zegeba app card up and away.
    • Restart the app and try syncing again.
  5. Check Your Internet Connection:
    • Ensure your device’s Wi-Fi or mobile data is turned on.
    • Confirm your Internet connection works with other apps or services.

Still Having Issues?

  • Contact Zegeba Support.
  • You may be asked to go to Settings and press Upload data to Zegeba Support. For more details, see 5.1 Settings.
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