5.1 Settings

The Zegeba app has many settings you can use to customize the way the app works. Many of these concern the way the app syncs data to and from the Zegeba server. Check out which settings are most suitable for the work that you do.

Synchronization settings

Automatic synchronization

When you have completed your work, it can be synced (uploaded to the server) right away. Leave the setting Automatic synchronization ON (green) if you want to sync all data automatically every few minutes. The title bar in the app will then show the cloud icon (for uploading to “the cloud”). Note that the sync process will both upload your data to the server and download any new forms, tasks or data you have access to. This setting is ON when you open the app for the first time.

Turn this setting to OFF (grey) to stop syncing automatically. The cloud icon now has a bar across it, as shown in the picture below. You can then press the round, double-arrow sync icon in the top right corner when you are ready to sync manually.

Limiting the amount of data you sync

Include attached files

If you have poor Internet connection, you may want to wait with uploading large files such as photos or videos until you have a better link. Push the button Include attached files to OFF (grey). You will then see a stop sign icon next to the cloud icon.

When you are ready to upload the rest of the files belonging to your tasks set this option to ON (green). The stop sign icon has now been replaced by an up arrow. This setting is ON when you open the Zegeba app for the first time.

In the picture below, we have switched off automatic sync, as you can see by the bar across the cloud icon. Attached files will be included in the sync, as you can see by the up arrow. The number 3 means that there are 3 items waiting to be uploaded, in this case 1 form in 1 task with 1 attachment (a photo).

Only sync your own data

In Zegeba 4.0 we introduced three new sync settings to help you limit the amount of data you sync to your tablet or phone. When you first start using the app, Only sync your own data will be ON. This means that only data you have created will be synced. Some user roles – such as admin, data manager, task manager – allow for seeing the data other users have created, so these users can potentially download a lot of data if they switch this setting OFF. Users who have the role of data collector are only allowed to see the data they have created, so switching this OFF will make no difference for them. The toolbar on top will not give any indication of whether this option is turned on or off.

Max age remote data (in days)

The other options will help you limit the download of data by selecting the number of days you want data for, counting backwards from today. “Remote data” means data on the Zegeba server that has not yet been downloaded to you tablet or phone.

The default setting when you first start using the app is a maximum age 500 days – almost 2 years. If your company or organization has a busy Zegeba server, they may have set a lower number here for all users. This may substantially shorten the time it takes to download data. Data that is older than the number of days specified here will still be listed in the app, and you can at any time press their individual cloud icon to download them. Or increase the number of days specified here.

In the picture below, we see that in Forms two reports from the same date are marked differently. The top one has a cloud icon because it is still remote and “in the cloud”; it has not been downloaded to the device because it is older than than the maximum number of days to be downloaded. The bottom report created on the same day has a checkmark, because the user has clicked on its cloud icon in order to download it.

In the picture below, we see that in Tasks or contexts two reports are also marked differently. The top one does not have any icon as it is younger than the number of days specified for remote data. The bottom report has a cloud icon because it is still remote and “in the cloud”; it has not been downloaded to the device. The user can at any time click on the cloud icon to download it.

Max age remote media (in days)

As many of our customers create “heavy” reports with lots of photos attached, we have created a separate age setting for download of media, that is photos, videos, audio files and other attachments. This setting works the same as for remote data described above, but as media download can take a long time, it can be useful to use a shorter number here that in the data setting above. You can still click on the cloud icon to download an individual report.

Synchronization log

Press [SHOW LOG] to see how the ongoing – or last ended – sync process is going. Note that you can select the Attachments tab to see the status of the syncing of attachments – photos, videos, PDFs, etc.).

The picture below shows the log for the case we mentioned above, where we have now synced the 1 form (“answer”) in 1 task with 1 photo that was waiting to be uploaded:

The Attachments tab shows the photo that was synced:

In this case there was nothing new on the server to be downloaded to the app during the sync, but when there is, this will be shown with Request type pull.

The information here is as you can see quite technical, but it can be useful for checking if you have been able to sync all data, or to report to Zegeba Support when you have encountered a problem.

Other settings

Use exact search

Zegeba’s search functionality will usually find tasks and forms that almost match the search term you have entered. If you search for “tide”, even items with “wide”, “time”, “tile”, etc., will be found. This is to allow for user errors when typing. You can switch this functionality OFF here so you only find the exact term. This is especially handy if you often need to search for exact numbers. The option is by default OFF.

Upload data to Zegeba support

This option can be used if you have reported a problem and are asked by Zegeba Support to send over your data.

1. Press [UPLOAD]

2. Fill in relevant information in the box you get.
   By Ticket number we mean the number of the ticket you may have entered into the Zegeba support system, a number such as “#3456”.
   Also consider uploading the event log, a log of all recent activities in the Zegeba app on your device + optional technical information about your device, as this will help us solve your problems faster.
   

   

3. Press [SEND] and wait for the upload to finish.

4. When the upload is complete you will get a confirmation code.
   Write this down or take a screenshot of it.
   Then please notify Zegeba Support that you have uploaded data and paste that code in your message.

Retry failed attachment downloads

Attachments may be large and difficult to upload if the Internet connection is unstable. Press this button to start upload again. You can follow the sync process by pressing [SHOW LOG], see below.

Update wizard

When you are working in the app you will now and then get a message stating that the app has been updated and that you must reload it to get the newest version:

If you are using the Zegeba app on a phone or tablet, you can also manually check for new updates of the app software. At the bottom of the Settings page you will find the Update wizard. Press on the top option to check if there are new updates. Press the bottom option to check for updates and install them immediately.