Images and Signatures Not Uploading Correctly After iOS 26.5.2 Update

What is the issue?

An issue caused by the iOS 26.5.2 update has resulted in images and some signatures not being sent correctly to the server. The images appear fine on the device where they were captured, but in the Dashboard, the image field is shown as empty.

Has the issue been fixed?

Yes. The issue has been resolved in Zegeba version 4.12.21. This article applies to users who have not yet updated the Zegeba app to this version (or later) on the device where the affected photos/signatures were captured.

What happens if I am affected by this issue?

If this situation occurs for a device user, a 500 error message will pop up.

What do I need to do?

To upload the affected photos/signatures correctly to the server, the latest version of the Zegeba app must be installed on the same device where the photos were taken.

• Open the app and go to the side menu.
• Scroll all the way to the bottom of the menu.
• The app version is displayed next to “App.”
• You should be using version 4.12.22.
• If you are using version 4.12.21 or earlier, completely close the app and reopen it. Then check the app version again to ensure it has been updated.

Once the app is running the correct version, perform a sync using the button in the top-right corner. Wait until the sync has completed.

You may also want to ask your administrator to verify that the photos/signatures have been uploaded to the server. Once uploaded, they will be visible on other devices and in the Dashboard.

Important

If a user has collected data in a form affected by this issue, that user must not be unassigned from the activity in question until the issue has been resolved.