FAQ Zegeba App
What type of TABLET should I use to capture data?
The Zegeba app is designed to run on all types of iOS and Android devices. We recommend always using the latest updates of these operating systems. The corresponding Zegeba Web app will run on any Windows and Mac PC but it will not work properly in a browser on a tablet or phone. The mobile/tablet screen running Next should have a resolution of at least 768px. Other than that, there are no specific requirements, but in general a device with much RAM, a fast processor and a large screen will work better than a simpler device – and be better prepared for the future. If a tablet is to be used in rough conditions, for instance outdoors or at sea, you may consider getting an extra rugged one. And some users prefer to use an external tablet keyboard to make it easier to type in report information.
What does SYNC mean?
Sync is short for synchronization. We use this term for the process of exchanging data between the app on your phone/tablet/browser and the central Zegeba server. When you sync from your app, you send the data you have captured to the server so others can see what you’ve registered. In return, syncing sends you any updates the form designer may have made to the form itself, to tasks you are assigned to or other peoples data that you have access to. Read more on syncing in chapter Capturing:
What do I do when my data WON`T SYNC?
If there are items on your device that have not been synced to the server, you can see these in the side menu’s Outbox, and as a number in the purple status bar on top. They may not have been synced because you have Settings – Automatic synchronization turned off. * Try pressing the double-arrowed sync button in the upper right corner. * If this doesn’t help, try to log out of the app and log in again. * If the problem persists, try ‘killing’ the app and restarting it. By killing the app you clear all Zegeba data in the memory on your device. In iOS this is done by double-clicking on the Home button, on Android usually by clicking the icon with the 3 vertical stipes in the lower left corner. When you see the card with the Zegeba app, flick it up and away to kill it. * Check that your device’s wi-fi or mobile data options are switched on and that your Internet connection is working for other apps/services * If all else fails, contact Zegeba Support. You may then be asked to go to Settings and press Upload data to Zegeba support, see Using:
What can I do when I get a QUOTA EXCEEDED message in the Zegeba app?
It is quite common to get a QuotaExceeded error message from time to time. This message generally indicates that Zegeba has a storage problem.
- Try syncing.
- If this doesn’t help, try to log out of the app and log in again.
- If the problem persists, try ‘killing’ the app and restarting it.
By killing the app you clear all Zegeba data in the memory on your device.
In iOS this is done by double-clicking on the Home button, on Android usually by clicking the icon with the 3 vertical stipes in the lower left corner.
When you see the card with the Zegeba app, flick it up and away to kill it. - If all else fails, contact Zegeba Support.
Can I use EMOJIS and other design characters in forms?
Yes and no. Firstly, emojis will generally not be printed on PDFs. On PDFs the characters in the font Roboto – see
https://fonts.google.com/specimen/Roboto#glyphs, in addition to some some basic UNICODE characters, like ™, © and ❶. You have to do a test print to see what works for you.
However, a form designer can paste emoji characters into an element label or a page icon in a form. These emojis should be tested in the apps on the relevant mobile devices as they may not be displayed on all types of systems. Lastly, a user filling in a form can use emojis in the text input and these will generally show on-screen but not on the PDF.
This is a handy site for finding emojis and UNICODE characters and copying them to a form design: http://xahlee.info/comp/unicode_index.html.
What should I do If I get an error message while logging in?
You might encounter a error message.
Steps to Resolve the Issue
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Restart the App
Close the app completely to clear its data from your device’s memory:- On iOS: Double-click the Home button, locate the app, and swipe it up to close it.
- On Android: Tap the icon with three vertical stripes (usually in the lower-left corner), find the app, and swipe it away.
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Reinstall the App
Uninstall the app from your device and install it again from your app store. -
Check for Software Updates
Ensure your device’s operating system and the app are updated to the latest versions. -
Try a Different Internet Connection
- Switch from Wi-Fi to mobile data to see if strict firewall settings on your Wi-Fi are causing the issue.
- If this resolves the problem, contact your IT department to allow access through the Wi-Fi.
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Contact Support
If the issue persists, reach out to support@zegeba.com for further assistance.
