3.5 Reset User Password

There are three ways of resetting the password; from Users in the Dashboard, from the Dashboard’s Login box or the Zegeba app’s Login box. The first is generally used for new users of the system that are being registered by an Admin or an Access Manager. The reset option in the Login box is generally used by existing users who may have forgotten their password.

From Users in the Dashboard

1. In the Dashboard, select Users in the left menu bar.
2. Press [Edit] by the user’s name in the User List.
3. Press [Change password].
4. Type a new password in the Password field.
   Click (Show password) if you want to see what you type.
5. Press [Save changes]
   – or –
   press [Cancel password change] to leave without changing password.
6. Press [Generate Password Link] to select an expiry period for the password (from 1 – 14 days).
7. Press [Copy text] to copy the text to the Clipboard. Press [Close].
8. Go to a new tab in your web browser. Press Ctrl-V to paste the link into the browser.
9. Delete the text before the https:// link, and press [Enter].
10. You will then get a screen asking you to input a new password.
    Type this in the two fields, and press [Change password].

From the Dashboard’s Login box

1. Type the Zegeba server name in the browser to start the Dashboard as usual.
2. Type in an existing username – yours or another’s – and click the link Reset Password.
3. Press the button [Reset Password] to get an email with a reset link sent to the email address of that user.

From the Zegeba app’s Login box

1. Start the app.
2. In the Login box, type in your username and click the link Reset My Password.
3. Press the button [Request Password Reset] to get an email with a reset link sent to the email address of that user.