Zegeba App

Can I read QR CODES or BAR CODES into my Zegeba forms?

Yes, but it is an add-on that requires some customizing by Zegeba. We need to know what type of code you are using and what you want to do with the data you read. Do you want to open a form or a document? Is there a value you would like to put into a form variable? Contact Support for more information on this.

How can an app user access OTHER PEOPLE’S DATA?

As default, the Forms app will only download the user’s own data. The user must uncheck the option Sync my data only in the app’s Menu > Settings > Sync option. See Capturing: 4.1 Starting sync.

In addition, an Admin must make sure that this user has the correct role to be able see other people’s data, either as a Data Manager or a full Admin user. In most such cases, this means making the user a Data Manager as well as Data Collector. See Managing: 3.3 User roles.

The Admin must also ensure that the user has permission to access the required folders and forms. See Managing: 3.2 Add a new user.

This access can easily be stopped by the app user checking Sync my data only again, or by the Admin removing the Data Manager role from the user.

How can I reset my PASSWORD?

Follow the procedures in Managing: 3.3 Reset user password to get an email with a link you can use to enter a new password.

How do I connect to a different SERVER?

As default, the app connects to the same server you used the previous time you were logged in, usually one with your company name: company.zegeba.com. To change servers, press the striped button and then Menu on the left-hand side, and select Settings. Type the new server name in the box Zegeba project name. Press Test server settings and connection to check that everything is working. Press [OK]. Do a sync by pressing the round arrows button to download the forms in the new server to your device.

What can I do when I get a QUOTA EXCEEDED error message?

It is quite common to get a QuotaExceeded error message from time to time. This message generally indicates that Zegeba has a storage problem.

  • If you get it in the Dashboard, it may signify that the browser storage is full. Try deleting autosaved data, closing tabs, restarting the browser. If you are checking data captures, the View Form option will use less storage than Edit Form.
  • If you get such a message in the app on a phone or tablet, try syncing. If this doesn’t help, go to the form you have been working on and select View data. If you see the tab “Auto save”, check if there are entries in there that you can delete.

Note! Be careful when deleting autosaved data. This is captured data that may not have been synced to the server, so it may be completely gone if you delete it from the local storage in the browser or app.

What does SYNC mean?

Sync is short for synchronization. We use this term for the process of exchanging data between the app on your phone/tablet/browser and the central Zegeba server. When you sync from your app, you send the data you have captured to the server so others can see what you’ve registered. In return, syncing sends you any updates the form designer may have made to the form itself.  Read more on syncing in chapter Capturing: 4 Syncing forms with the server.

What type of TABLET should I use to capture data?

The Zegeba mobile apps are designed to run on all types of iOS and Android devices and the Web app will run on any Windows device. We recommend always using the latest updates of these operating systems.

The screen should have a resolution of at least 768px. Internal storage capacity should be at least 16GB, with the ability to increase storage if needed. In general a device with much RAM, a fast processor and a large screen will work better than a simpler device – and be better prepared for the future.

If a tablet is to be used in rough conditions, for instance outdoors or at sea, you may consider getting an extra rugged one. And some users prefer to use an external tablet keyboard to make it easier to type report information.

Why don’t people receive our NOTIFICATION EMAILS?

There is a 10 minute delay before the PDF is sent from the Zegeba server. This is to ensure that all photos in the report have been uploaded to the server before the PDF is created and sent.

If no emails have arrived after 10 minutes, check the email notification setup in the top form element’s Properties – PDF tab.  If the Subject or the Message field is empty, the email will not be sent. Are the email address parameters correctly set up? Does the form’s Description formula contain actual characters and not just codes in squiggly brackets?  See Designing: 8 Printing and sending captured data for more information on this.

The email may be blocked by a proxy/firewall setting or an attachment size restriction at the recipient’s company. Test this by sending the Zegeba PDF attachment from the email client you normally use. If the report is still not reaching the recipient then they should check their company’s email settings.

If the user called Admin has been deactivated or deleted, the email will be sent without the PDF attachment. See how to reactivate a user here: Managing: 3.5 Deactivate or delete users.

Finally, there may be an error in the Zegeba mail exporter. Contact Zegeba Support to get help.