You can contact Zegeba Support in three ways:
- By calling our support number (+47) 70 23 88 88,
generally open on weekdays from 9am to 4pm, CET.
- By sending an email to firstname.lastname@example.org.
- By logging in to the support portal in Zoho,
the software that Zegeba Support uses for incoming support issues.
We are happy to take your calls, but if you are contacting us regarding a specific issue with a report, we prefer that you send an email where you include relevant information on the report you have issues with.
When you send an email about a new issue, we prefer that you do not just reply to a former email from us about a different issue, but start a new mail thread with a new email subject. This makes it easier for everyone to keep track of each case.
Most users prefer to send an email, but some like the added control you get of all your support cases when logging into the support portal.
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Closed support cases
After your issue has been worked on for a while, you may get a mail stating that the issue has been closed. This is usually because the case has been solved, but it can also mean that the case will not be worked on by us until we have new information about it. You can at any time reply to a mail about closure if you have more information regarding the case. It will then be opened in our system again.